Refund Policy

At Pura Vida Bracelets® (operated via www.pvrauidobracellets.com, with headquarters at 328 Missouri Avenue, Jacksonville, Florida 32254, United States), we want you to shop with confidence. Our Refund Policy outlines the terms and process for requesting refunds on purchases, ensuring transparency and a smooth experience if you need to adjust your order. By making a purchase through our website, you agree to the terms below.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:
  • Return Window: You must initiate a refund request within 60 days from the date of delivery of your order. Requests made after this window will not be accepted.
  • Item Condition: Returned items must be in their original, unused condition—this includes intact packaging, no signs of wear, damage, or alteration (e.g., unbroken tags, original jewelry clasps, no scratches on metal components).
  • Valid Proof of Purchase: You must provide a copy of your order confirmation email, order number, or other valid proof of purchase linked to the item(s) being refunded.
  • Exceptions: Custom or personalized jewelry (if applicable) is not eligible for refunds unless the item arrives damaged or with a manufacturing defect. Defective items will be evaluated on a case-by-case basis.

2. How to Initiate a Refund

Follow these steps to request a refund:
  1. Contact Customer Support: First, reach out to our team at service@pvrauidobracellets.com with the subject line “Refund Request.” Include your order number, the name of the item(s) you want to refund, and a brief reason for the request (e.g., “changed mind,” “item doesn’t fit”).
  2. Receive Return Instructions: Our team will respond within 1–2 business days with a unique return authorization number (RA#) and detailed instructions—including the address to ship the item(s) back to. Do not ship items without an RA#, as unlabeled returns may be delayed or rejected.
  3. Ship the Item(s): Package the eligible item(s) securely (preferably in the original packaging) and include the RA# on the shipping label. You are responsible for the cost of return shipping, unless the refund is due to a defective item or our error (e.g., wrong item shipped)—in which case we will provide a prepaid shipping label.

3. Refund Processing Timeline

Once we receive and inspect your returned item(s):
  • We will verify that the item meets eligibility criteria (e.g., condition, return window) within 2–3 business days of delivery to our facility.
  • Approved refunds will be processed within 5–10 business days of inspection.
  • Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card, payment app). The time it takes for the refund to appear in your account depends on your financial institution—typically 3–5 business days for credit cards, but may vary.

4. Refund Amount

  • Full Refunds: Eligible items that meet all conditions will receive a full refund of the purchase price (the amount you paid for the item(s), excluding any original shipping costs—unless the refund is due to our error).
  • Partial Refunds: Partial refunds may be issued if:
    • The returned item has minor damage or missing non-essential components (evaluated by our team).
    • You are returning only part of a multi-item order (refund amount will reflect the price of the returned item(s), minus any applicable discounts tied to the full order).
  • No Refunds for: Shipping costs of return packages (unless due to our error), items returned after the 60-day window, or items that are used, damaged, or missing original packaging.

5. Special Cases

  • Defective or Damaged Items: If your item arrives with a manufacturing defect or damage (not caused by shipping), contact us within 7 days of delivery. Provide photos of the defect/damage and your order details—we will either send a replacement (if available) or process a full refund (including original shipping costs) without requiring you to return the item.
  • Incorrect Items Shipped: If we send the wrong item (due to our error), notify us within 7 days of delivery. We will arrange for the incorrect item to be returned (with a prepaid label) and ship the correct item at no cost, or process a full refund if you prefer.
  • Cancelled Orders: If you cancel an order before it ships (within 24 hours of placement), we will process a full refund within 5–10 business days. Orders that have already shipped cannot be cancelled—you must follow the return and refund process outlined above.

6. Questions About Refunds

If you have questions about the status of your refund, need help with the return process, or have other concerns, contact our customer support team:
  • Email: service@pvrauidobracellets.com
  • Website: Visit www.pvrauidobracellets.com and navigate to the “Contact Us” page to submit an inquiry.
  • Mailing Address: 328 Missouri Avenue, Jacksonville, Florida 32254, United States
We strive to resolve refund requests quickly and fairly, ensuring you have a positive experience with Pura Vida Bracelets®.