At Pura Vida Bracelets®, we’re here to help with all your questions, feedback, or needs—whether you’re asking about an order, curious about our friendship bracelets, or want to share your Pura Vida story. Reach out to us using the methods below, and we’ll respond as quickly as possible.
For the fastest assistance, send us an email at:service@pvrauidobracellets.comWe aim to reply to all emails within 1–2 business days, and we’ll help with everything from order tracking (to check on your 6–12 day delivery) to return requests (per our 60-day return policy) or product inquiries.
If you’re in the Jacksonville area, feel free to stop by our physical location (note: this is an office and fulfillment center—retail purchases are not available on-site):328 Missouri Avenue, Jacksonville, Florida 32254, United States
Connect with us directly through our website by visiting:
www.pvrauidobracellets.comNavigate to the “Contact Us” page (linked in the website footer) to fill out a quick inquiry form—include your name, email, and a detailed message, and we’ll follow up promptly.
Follow us on social media to get the latest updates on new jewelry designs, promotions, and community stories. You can also send a direct message through these platforms for general questions:
- Instagram: @PuraVidaBracelets
- Facebook: Pura Vida Bracelets
- TikTok: @PuraVidaBracelets
No matter how you reach out, our team is ready to assist with:
- Tracking your order (once shipped, you’ll get a tracking link via email)
- Processing returns or refunds (5–10 days after we receive your returned item)
- Answering questions about product materials, sizes, or care
- Helping with account issues (e.g., updating your shipping address)
- Sharing information about our free shipping policy (available on all orders)
We value your connection to Pura Vida—and we’re grateful for the opportunity to support you.
